Policies & terms.

Services

We provide marketing services, including paid advertising management, funnel and landing page design and build, and email and SMS marketing (“Services”). The exact scope, deliverables, fees and timeline for each engagement are set out in a written proposal, statement of work or order form (“Proposal”). If a Proposal conflicts with these Terms, the Proposal takes priority for that engagement.

Your responsibilities

To let us do the work, you agree to:

Fees and payment

Fees are set out in your Proposal. Unless the Proposal says otherwise, monthly retainers are billed in advance and project fees are billed as stated. Invoices are due within 7 days. Advertising spend is paid by you directly to the platform, or reimbursed to us, and is separate from our fees.

Late payments may incur interest at 1.5% per month or the maximum allowed by law, whichever is lower. We may pause Services while any invoice is overdue.

Term and termination

Retainers run month to month unless your Proposal states a minimum term. Either party may end a retainer with 30 days’ written notice. Either party may end an engagement immediately if the other materially breaches these Terms and does not fix the breach within 14 days of written notice. Fees for work performed up to the end date remain payable.

Intellectual property

Once all fees are paid, you own the final deliverables we create specifically for you, such as ad creative, page copy and email templates. We keep ownership of our pre-existing tools, templates, frameworks and know-how, and grant you a non-exclusive licence to use any that are built into your deliverables. We may show non-confidential work in our portfolio unless you ask us not to in writing.

Confidentiality

Each party will keep the other’s non-public business information confidential and use it only for the engagement. This does not apply to information that is public, already known, independently developed, or required to be disclosed by law.

No guarantee of results

Marketing results depend on many factors outside our control, including platform algorithms, market conditions, your product, pricing and fulfilment. We will perform the Services with reasonable skill and care, but we do not guarantee any specific level of sales, leads, return on ad spend or other outcome, unless your Proposal expressly says so in writing.

Third-party platforms

Ad platforms, website builders and messaging providers are operated by third parties. We are not responsible for their outages, policy changes, account restrictions, rejected ads or suspensions, or for fees they charge.

Limitation of liability

To the fullest extent permitted by law, neither party is liable for indirect, incidental, special or consequential losses, or for lost profits, revenue or data. Our total liability arising from any engagement is limited to the fees you paid us for that engagement in the three months before the claim arose.

Indemnity

You agree to indemnify and hold Vantrex harmless from claims arising from your products, your offers and claims, materials you supplied, or your breach of law or platform policy, including messaging consent laws.

Governing law and disputes

These Terms are governed by the laws of the State of Wyoming, without regard to conflict-of-law rules. The parties will first try to resolve any dispute in good faith. If that fails, disputes will be resolved in the state or federal courts located in Wyoming, and both parties consent to that jurisdiction.

General

These Terms and your Proposal are the entire agreement between us for the engagement. If any provision is found unenforceable, the rest remains in effect. Neither party may assign the agreement without the other’s consent, except to a successor of its business. We may update these Terms; changes apply to new engagements and to existing ones 30 days after notice.

Information we collect

How we use it

Client data we process

When we run campaigns for a client, we may handle that client’s customer data (for example, email or SMS lists). We act on the client’s instructions as a service provider or processor, and the client remains responsible for having a lawful basis and valid consent for that data.

Sharing

We do not sell your personal information. We share it only with service providers who help us run our business (such as hosting, CRM, scheduling, email, analytics and payment providers), with advertising platforms as needed to deliver Services, and where required by law.

Retention

We keep personal information for as long as needed for the purposes above, and for any longer period required by law. When it is no longer needed, we delete or anonymise it.

Your rights

Depending on where you live, you may have the right to access, correct, delete or receive a copy of your personal information, and to opt out of certain processing, including targeted advertising. To make a request, email legal@vantrex.com. We will not discriminate against you for exercising these rights.

Security

We use reasonable technical and organisational measures to protect personal information. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.

Children

Our website and Services are not directed at children under 16, and we do not knowingly collect their information.

Changes

We may update this policy. The “Last updated” date above shows when it last changed.

Types of cookies

Managing cookies

You can accept or decline non-essential cookies using our cookie banner, and change your choice at any time. You can also block or delete cookies in your browser settings. Blocking some cookies may affect how the site works.

Consent

By providing your phone number and opting in, you agree to receive recurring automated marketing and informational text messages from Vantrex. Consent is not a condition of purchase.

Frequency and cost

Message frequency varies. Message and data rates may apply according to your mobile plan.

Opting out and help

Reply STOP to any message to unsubscribe. You will receive one confirmation message and no further texts. Reply HELP for help, or email legal@vantrex.com.

Carriers and privacy

Carriers are not liable for delayed or undelivered messages. We do not sell or share your mobile number or SMS opt-in data with third parties for their marketing. See our Privacy Policy for more.

Retainers

You can cancel a monthly retainer with 30 days’ written notice, subject to any minimum term in your Proposal. Fees already paid for the current billing period are non-refundable, because time and resources are committed in advance.

Projects

Project deposits are non-refundable once work has started. If a project is cancelled part way through, you will be billed for work completed to that point.

Ad spend

Advertising spend paid to platforms is non-refundable by Vantrex. Any refund of unused spend is subject to the platform’s own policies.

Disputes

If you believe you have been billed in error, contact legal@vantrex.com within 30 days of the invoice and we will review it promptly.

Prohibited content

Enforcement

If we reasonably believe a campaign breaches this policy, the law or a platform’s rules, we may pause it and will tell you why. Repeated or serious breaches may lead to termination under our Terms of Service.

No typical results

They are not typical and are not a promise or guarantee that you will achieve similar results. Your results will depend on your business, offer, market, budget and many other factors.

Not professional advice

Content on this website is for general information only and is not legal, financial or tax advice.

Trademarks

Meta, Google, TikTok and other platform names are trademarks of their respective owners. Vantrex is not affiliated with or endorsed by them.